Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) zip_get_name
payday2_win32_release (???) ???
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlGetAppContainerNamedObjectPath
payday2_win32_release (???) zip_get_name
??? (???) ???

Can you post full crashlog?

can you give me a exemple of the crash log you need please ? wich logiciel i need for open it because i use notepad i cant see a lot of thing inside the mdmp folder

How to find your crash file:
1)press windows button + R at the same time.
2)type %localappdata%
3)open payday 2 folder(before open,turn on feature - show hidden files.)
4)open crash by notepad and copy-paste text in ur thread.
Please note that the file you should open is crash.txt.
Please post crash.txt.Don't post crashlog.txt or dmpd file without request.

Originally posted by  Toko :

can you give me a exemple of the crash log you need please ?

What you posted before was a partial log - we would need to see the entire log.

i can't see the hidden files option when i use windows +r and type %localappdata%, so i can't find the .txt folder, i can see only mdmp folder

Originally posted by  Toko :

i c'ant see the hidden files option when i use windows +r and type %localappdata%, so i cant find the .txt folder, i can see only mdmp folder

If you're on Windows 11, click on the View button along the top of File Explorer, then click Show, then Hidden Items.

im on windows 10 i know how to use hidden option in my normal folders but not when i do this steps:
1)press windows button + R at the same time.
2)type %localappdata%

Might be easier for you to simply follow the file path then, rather than searching for it, and turning on hidden files whenever you can't see something.

The default file path is:

C:\Users\YOURUSERNAME\AppData\Local\PAYDAY 2

pplication has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
PhysX3Common_x86 (???) physx::shdfnd::Allocator::allocate
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3Common_x86 (???) physx::shdfnd::Sync::wait
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlGetAppContainerNamedObjectPath
ntdll (???) RtlGetAppContainerNamedObjectPath


-------------------------------

Current thread: <Unknown>

-------------------------------

System information:
Application version : 1.137.181
CPU : AMD Ryzen 7 2700X Eight-Core Processor (8 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1
DirectX : 12.0
GPU : NVIDIA GeForce RTX 3060 Ti / nvldumd.dll[31.0.15.3141]
Language : french
Memory : 32721MB 1000KB
OS : 6.2.9200 () 0x300-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : CORSAIR (Casque pour téléphone (CORSAIR HS80 RGB Wireless Gaming Headset))

Sun Mar 19 23:40:40 2023


Application has crashed: C++ exception
Could not load texture because IDirect3D9::CreateTexture call failed.
Direct3D could not allocate sufficient memory to complete the call.

-------------------------------

Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???
ntdll (???) RtlInitializeCriticalSectionAndSpinCount
payday2_win32_release (???) ???
payday2_win32_release (???) zip_get_name
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) zip_get_name
ntdll (???) RtlGetAppContainerNamedObjectPath
ntdll (???) RtlCaptureContext


-------------------------------

Current thread: Renderer

Originally posted by  Toko :

PhysX3Common_x86 (???) physx::shdfnd::Allocator::allocate
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3Common_x86 (???) physx::shdfnd::Sync::wait

Are your graphics drivers up-to-date?

Does Verifying Game Integrity help?

The callstack is very similar to this:

https://steamcommunity.com/app/218620/discussions/14/135507548128931567/

i got maybe 10 log of crash and theys all looks differents

Originally posted by  Toko :

Sun Mar 19 23:40:40 2023


Application has crashed: C++ exception
Could not load texture because IDirect3D9::CreateTexture call failed.
Direct3D could not allocate sufficient memory to complete the call.

-------------------------------

Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???
ntdll (???) RtlInitializeCriticalSectionAndSpinCount
payday2_win32_release (???) ???
payday2_win32_release (???) zip_get_name
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) zip_get_name
ntdll (???) RtlGetAppContainerNamedObjectPath
ntdll (???) RtlCaptureContext


-------------------------------

Current thread: Renderer

This is an older log, but the fix for this is very simple - simply lower Texture/Shadow quality (the game is running out of memory, which is a game issue, not a hardware issue).

Originally posted by  Toko :

i got maybe 10 log of crash and theys all looks differents

You'll want to show us what's in crash.txt - which is always your latest log. crashlog.txt is a log of ALL your crashes.

that my last 3 crash, do you need all of them ?





Thu Apr 13 04:57:04 2023


Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
d3d9 (???) Direct3DCreate9On12Ex
??? (???) ???


-------------------------------

Current thread: Renderer

-------------------------------

System information:
Application version : 1.137.181
CPU : AMD Ryzen 7 2700X Eight-Core Processor (8 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1
DirectX : 12.0
GPU : NVIDIA GeForce RTX 3060 Ti / nvldumd.dll[31.0.15.3141]
Language : french
Memory : 32721MB 1000KB
OS : 6.2.9200 () 0x300-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Realtek Semiconductor Corp. (Haut-parleurs (Realtek(R) Audio))



----------------------------------------------------------------------

Thu Apr 13 22:25:59 2023


Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???


-------------------------------

Current thread: Effects

-------------------------------

System information:
Application version : 1.137.181
CPU : AMD Ryzen 7 2700X Eight-Core Processor (8 cores); SSE; SSE2; SSE3; SSSE3; SSE4.1
DirectX : 12.0
GPU : NVIDIA GeForce RTX 3060 Ti / nvldumd.dll[31.0.15.3141]
Language : french
Memory : 32721MB 1000KB
OS : 6.2.9200 () 0x300-0x1 (64 bits)
Physics : threaded
Renderer : DX9 threaded
Sound : Realtek Semiconductor Corp. (Haut-parleurs (Realtek(R) Audio))



----------------------------------------------------------------------

Fri Apr 14 00:48:00 2023


Application has crashed: access violation

-------------------------------

Callstack:

payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
payday2_win32_release (???) ???
PhysX3Common_x86 (???) physx::shdfnd::Allocator::allocate
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3_x86 (???) physx::ProjectionPlaneProperty::ProjectionPlaneProperty
PhysX3Common_x86 (???) physx::shdfnd::Sync::wait
KERNEL32 (???) BaseThreadInitThunk
ntdll (???) RtlGetAppContainerNamedObjectPath
ntdll (???) RtlGetAppContainerNamedObjectPath


-------------------------------

Current thread: <Unknown>